Frequently Asked Questions
Everything you need to know about our heritage craftsmanship and services.
What is the Frye quality guarantee?
Since 1863, Frye has been committed to using the finest leathers and expert craftsmanship. Each pair of boots undergoes a rigorous quality control process to ensure durability and timeless style.
How long does shipping take?
Standard ground shipping typically takes 5-7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
What is your return policy?
We accept returns of unworn, ticketed merchandise within 30 days of purchase. Please ensure the items are in their original packaging to qualify for a full refund.
Can I have my Frye boots resoled?
Yes, many of our heritage styles feature Goodyear welt construction, which allows them to be resoled by a professional cobbler, extending the life of your footwear for decades.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our logistics to serve our global customers in the near future.
How should I care for my leather products?
We recommend using Frye-specific leather conditioners and weather-proofer sprays. Avoid direct heat sources if your boots get wet, and store them with boot trees to maintain their shape.